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Local
Processes of Outcome Evaluation: A Survey of CMHS Grantees
The data for Local Processes of Outcome Evaluation were collected through a series of structured key informant telephone interviews with the CMHS grantees. Prior to scheduling the interviews, each site received a packet of information which included a letter explaining the Community Mental Health Services interviews and their relationship to the Research and Training Center's System Accountability Study, a copy of the interview questions, and an executive summary of the System Accountability Study. Two questioning routes were developed for this project: Survey A, designed for systems which had established outcome information systems and Survey B, designed for systems not yet involved in outcome measurement (survey forms available upon request). The interviews were designed to take approximately 1.5 hours for Survey A and 1 hour for Survey B. Interviews were scheduled at the convenience of the site and involved the individuals the site felt were most appropriate. Typically this included both the Project Director and the local Evaluator.
The interviews were conducted during a five-month period beginning October 1995 and ending February 1996. The twenty-two grantees were divided into three groups and the initial mailing of the research packet was completed in phases approximately one month apart so that interviews could be staggered throughout the research period. These mailings were followed by phone calls for the purpose of discussing the study, determining appropriate participants, and scheduling a time for the telephone interview. Each site determined who would participate in the interview and whether Survey A for systems with established outcome information systems or Survey B for systems not yet involved with outcome measurement would be completed.
Nineteen out of the twenty-two grantees participated in the interview process. Scheduling and time constraints prevented all twenty-two sites from participating. One grantee with two sites asked that the sites be interviewed separately, bringing the total number of interviews to twenty. Interviews were conducted with as few a one person and as many as five at a given site. Ten of the twenty participants chose to complete Survey A and ten chose to complete Survey B. The shortest interview time was 1.25 hours and the longest was 2.5 hours. The schedule of contact with the CMHS grantees as well as participating sites is shown on the Table 1. All participants were advised that the results of this study would be reported in aggregated form and that the identities of individual systems of care and respondents would remain anonymous.
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